Política de Trocas e Devoluções

Return and Refund Policy | Klyne Sneakers

At Klyne Sneakers, we strive for the total satisfaction of our customers. Our policy was developed based on the Consumer Defense Code to ensure a safe and transparent shopping experience.

1. Exchange for Manufacturing Defects

If your product presents any manufacturing defect, Klyne Sneakers will fully cover the shipping costs (return and reshipment).

  • Procedure: Contact us immediately by sending detailed photos of the product, shipping labels, and item tags. The more evidence provided, the faster our technical analysis will be.

2. Exchanges for Size or Model (Regret)

We perform exchanges for reasons of size or dissatisfaction with the chosen model, provided that the following conditions are met:

  • Deadline: The request must be made within 7 calendar days from receipt of the product (Art. 49 of the CDC).

  • Costs: In these cases (exchange for convenience), shipping costs are the customer's responsibility.

3. Return and Refund

If you receive the product and wish to cancel the purchase, the rules below apply:

  • Deadline: The limit for cancellation is 7 calendar days after receipt.

  • Product Conditions: The item must be returned in its original packaging (box and protective plastic), wrapped in an external package (such as brown paper or another box) that does not damage or mark the original sneaker box.

  • Shipping Costs: In cases of return due to cancellation, all shipping costs are borne by the customer.

  • Refund: The refund will be processed via the payment platform or bank transfer, depending on the feasibility of each case.

    • Note: Installment fees charged by the payment provider are non-refundable.

Crucial Rules (Read Carefully)

A) THE TAG IS YOUR WARRANTY: Under no circumstances remove or break the sneaker tag. We do not make exchanges or refunds if the original tag has been removed or tampered with.

B) PRODUCT CONDITION: The product must not show signs of use, stains on the sole, or any alteration to its original aesthetic for the exchange or return to be accepted.

C) LEGAL DEADLINE: We strictly observe the 7-day period provided by the Consumer Defense Code. After this period, requests for exchange or return will not be accepted.

Sincerely,

Klyne Sneakers Team